Frequently Asked Questions:
I received a blank page after submitting the test and evaluation
Occasionally the program will time-out during periods of inactivity. When this happens you will receive a blank page after submitting the exam and evaluation. The problem is easy to correct. You will need to close down the current test page entirely and open a new test page. You will need to resubmit the test and evaluation. The following page after the evaluation page will be the payment page. Once the payment has been received the results and certificate of completion will be issued immediately.
How do I access the continuing education reading material?
On the home page you will see a link on the left side of the page (Course Catalog). Click there to begin. When you find a course that you would like to view, run your mouse over the course title and click on it. There you will find each course in its entirety. When you have read the course material and would like to take the exam, you will find links to the exam page on the top and bottom of the course material. You will also find a link to the test material on the course catalog page. Below each course description there is a link to the test material.
How do I take an online test?
On the course catalog page and on the course material page, you will find links to the test material. The link found within the course material allows the exam to open in a new browser window. Once you have submitted the test an evaluation page will appear. After filling in the evaluation you will be asked to submit the payment. The following screen will include the results and certificate of completion.
Is my CEU test being timed?
You can take as much time as needed to complete the exam, however, if the test page remains open for more than 45 minutes the page may time out. After about 45 minutes of inactivity on the test page the server interprets this to mean the test taker has left the site. If you continue on you may receive a blank page after submitting the test and evaluation pages instead of receiving the payment page.. The way to fix this is to close down the current test page and open a new one.
How do I pay for the CEU course?
After you submit the exam, you will be asked to also submit an evaluation. After the evaluation page you will be asked to login or register. (Please see how to register below) After you have logged in, you will be taken to a payment page. We accept all major credit cards. After you pay for the exam, you will be issued the results and the certificate of completion.
How do I register for courses?
On the homepage click the register link on the left side of the page. Fill out the registration form.
How many times can I take an CEU test?
You can take the exam as many times as needed and only pay once. Unfortunately our site is programmed to give you two tries per payment. If you need more than two tries please email us or use our live help function. We will reset the program so that you will not be charged.
How do I retake the CEU test?
You can retake the exam at any time. If you would like to study and come back later, simply follow these steps when you return. Go to the test page and complete the exam. After the exam complete the evaluation. The next page will ask you to login or register. Go ahead and login. After you login you will be issued the results and the certificate of completion. (You will not be charged a second time). If you fail the second time or register under a different name you will be charged. If this happens, please let us know. You can take the exam as many times as needed. Our program is set up to charge again after two failed tries. We will voided out any additional payments that come in so that you only pay once. Please be sure and let us know if this is the case.
I lost my certificate of completion
My printer is out of ink? I need a copy of my certificate? I want to view all of the courses I’ve completed:
Certificate of Completion: If you have lost your certificate of completion and/or want to view your completed courses simply log in with your username and password. All completed certificates will be stored online indefinitely. You can view and print your certificate from any computer.
Online/Interactive CE vs. Homestudy
The way a course is submitted after it is completed determines whether it can be counted as self-study or through Online/Interactive means. If you complete the course electronically, and submit the results electronically, the hours can be considered as regular CE. However, if you submit the completed course to the provider through the mail, these hours are considered self-study.
You can obtain a receipt for the courses completed by logging in with your username and password from the homepage. There you will find an option to print your certificate with a receipt. The receipt will print below the certificate of completion.
Not yet licensed - Prelicensure - No license number
In the license field on the registration page enter whatever you would like to show on the certificate of completion. The following are some examples that you can substitute in the license field: (1) -- (2) 000 (3) Pre-licensure hours.
Multiple License Numbers
You can enter both license numbers in the license field: example: Mft2844 and Brn3466. The certificate will print exactly as the information is entered. Still not sure? Email us with any questions.
Troubleshooting and Error Messages
Invalid Credentials Error Message
This means you have entered either the username or password incorrectly. If you left spaces between characters when registering, you will need to do the same when you log-in. (Your cap lock may be on) If you have forgotten both your username and password, email us by clicking here. We will get back to you within the hour, if not minutes. You can also obtain a lost password by going to the log-in page and clicking on Forgot password at the top of the page. You will immediately be sent the password. (The most common login error is forgetting to enter a space between the first and last name when using your name as the login.)
Your current settings prohibit running Active X controls on this page
As a result, the page may not display correctly.
When I register nothing happens
I can't log in
(1) When choosing a username and password please use letters and numbers only. Symbols are not allowed and will cause an error during the registration process.
I may have paid twice for the same course
Please let us know through email or live help. It's easy to look-up and easy to fix.
Taking the CEU test by Mail
If you would like to take the exam by mail please indicate the following: Name, Address, License Type, License Number, Phone Number, Email Address, Course Title, and Answer to Test Questions (i.e. 1a 2c 3b etc.). Don’t forget the evaluation form. We will score your test and post the certificate of completion the day we receive it from you. (We can also email or postal mail the certificate upon request.) The check should be made out to Vista Continuing Education and mailed to the following address: Vista Continuing Education, P.O. Box 1284, Camarillo, CA 93011-1284. Please let us know that your test has been sent.
Please email us if you would like to cancel a transaction or if you think you may have submitted your credit card information twice. We almost always catch double payments and notify the participants. We would still encourage you to let us know by sending us an email message. We will immediately refund any cancelled courses. We will void any payments that have been made in error.
We do not share private information that has been submitted during the registration process. The registration information is used to create the certificate of completion with your name on it. The information you share is stored in a secure database and will only be used for verification purposes.
Site Security and Payment Processing
We contract with Wells Fargo Bank for all credit card processing. We use SSL (secure socket layer) security technology. SSL is all about encryption. SSL encrypts data, like credit cards numbers (as well as other personally identifiable information), which prevents the "bad guys" from stealing your information for malicious intent. You know that you're on an SSL protected page when the address on the payment page begins with "https".
Other CEU Questions
Did we miss any of the questions you would like answered? Please let us know!! Thank you!!
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