Empathy

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1- The process of listening so others will talk is called empathic listening.

True

False

2- Empathy means to put oneself in a position to understand another person.

True

False

3- People are accustomed to solving problems and often listen with this frame of mind.

True

False

4- We may feel that sharing our own story is proof that we are listening, but instead, the other person feels left out.

True

False

5- When people have deep sentiments to share, rarely do they expose their vulnerability by getting to the point right away.

True

False

6- Individuals rarely listen and ask questions with the idea of confirming their own observations.

True

False

7- An incomplete question has the advantage of leaving much in the air and giving the client control over the direction he wishes to go.

True

False

8- One technique of empathic listening is to repeat words or phrases.

True

False

9- Our body language lets the speaker know we are interested in what they are saying.

True

False

10- One of the most important empathic listening skills is not interrupting pauses, or periods of silence.

True

False

11- Empathic listening permits those who own the challenge to begin to hear themselves.

True

False

12- Part of being a good listener may require consciously fighting to keep an open mind and avoid preconceived conclusions.

True

False